Is it Okay to Use "Free" in an Email Subject Line?

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Is it Okay to Use "Free" in an Email Subject Line?

  
  
  

using free in email subject line

Last weekend, I received the above email message from Seth Godin.  I like Seth, I read his books, and I'm working with him on two different projects but this particular message really caught my eye!  What's that, you ask?  Why the use of the word "free" in the subject line!

So, I asked Seth (nicely) why he chose to use that verboten word. Wasn't he at all concerned about tripping those nasty spam filters?

And, here is his response...

"I didn't say "free" because I was trying to manipulate attention. I wasn't offering one thing as bait for another. No buy this get that. No 'free' but it's not really free.

The reason I wrote 'free' was that it was free.
The reason that free is a bad idea most of the time is that marketers are often selfish, lying scum. They push to the edges and they manipulate. So free doesn't mean much any more, and people have been trained (rightly) to be skeptical.

Since I rarely write to create immediate sale or immediate action, many of my readers have put me in a different category. It's just me, no goal, no "it worked." More like, "think about this," or "here."
I had no ulterior motive. That makes it easier to tell the truth I guess."

Comments

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Posted @ Tuesday, January 03, 2012 7:14 AM by Canada Goose Parka
"Free" is not a bad word, but it is important to build trust with your mailing list so that "free" gives you strong CTRs. No cache, and people will delete your message even if it gets to you.  
 
Side note, but some filtering is smart enough to realize that "free" isn't necessarily bad. For example, in GMail, if I always open Godin's emails, and I have "free" set as a word to delete, his email with "free" in the title will still get through because I've shown GMail that he's a trusted sender to me. (Of course I can change that by marking something as SPAM or by lowering priority in Priority Inbx, but you get the idea)
Posted @ Tuesday, January 03, 2012 7:16 AM by Jenn
Great discussion everyone! I agree that you should not use "free" in any of your subject lines. I've experimented using "free" in the subject line and my click-throughs were always lower, presumably because of firewalls and spam filters blocking the message.
Posted @ Tuesday, January 03, 2012 7:16 AM by Mark Kilens
Seth's point may have been accurate, but it was very naive. The wording affects spam filters so many of his messages that went out may have been blocked. It is really as simple as that.
Posted @ Tuesday, January 03, 2012 7:16 AM by Chad
I personally wouldn't do it. I think it degrades your professionalism.
Posted @ Tuesday, January 03, 2012 7:16 AM by Lionel
I'm a subscriber of Seth's and remember receiving this email, but don't recall whether it went straight to junk. I agree, I personally would not use the word "free" in a subject line. Too risky.
Posted @ Tuesday, January 03, 2012 7:16 AM by Elaine Spitz
I agree with the other comments. While Seth's reply makes sense, it still doesn't answer the question of whether "free" in the subject line is an acceptable email practice from a SPAM perspective. 
 
Seth Godin has enough name recognition and is on plenty of "Safe Lists" that he can take a chance and maybe lose a thousand or so of his millions of subscribers. But for a small businesses, it still doesn't seem like a good idea to use "free" in your subject line and risk being Black Listed.
Posted @ Tuesday, January 03, 2012 7:16 AM by VAR Marketing
Question: what if the subject line does not have "free" but the email itself does. Does this affect spam filtering also?
Posted @ Tuesday, January 03, 2012 7:16 AM by Marta
But how did it even get through the spam filters I wonder.
Posted @ Tuesday, January 03, 2012 7:16 AM by Marta
I would say that it wouldn't be worth it to include "free" in the subject line as the email with this article went straight to my spam folder which usually never happens. Why take time to compile and send out an email that most likely won't even reach your target audience. I'd rather try to come up with a more compelling subject line that will reach everyone on my contact list. I wouldn't count on anyone configuring their email settings to allow their inbox to accept emails from a certain address just so I can put spam words in an email subject line.
Posted @ Tuesday, January 03, 2012 7:16 AM by Anthony
How did the spam filters know Seth was really offering something for free?
Posted @ Tuesday, January 03, 2012 7:16 AM by stacey marmolejo
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