How to Find Gold with HubSpot's Prospects App

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How to Find Gold with HubSpot's Prospects App

  
  
  

HubSpot Prospects AppProspecting is an activity that sales reps loathe. It’s usually time consuming and typically doesn’t deliver the results you were looking for. But if you have the right tools, prospecting can become much less painful and much more efficient.

The HubSpot software includes a powerful tool that can help you and your sales team prospect for leads much more efficiently and then target the right companies for your business.  It's called the Prospects app, and it records and displays all of the companies and organizations that are visiting your website. It even filters out the noise, so that you see only the prospects that matter to you most.

Read more on how to use the Prospects app.

The Prospects app provides you with the following company information:

  1. Name of the company
  2. How many total visitors you had from that company
  3. How many pages they looked at
  4. How those visitors became leads
  5. Their geographic location and website address
  6. Their IP address
  7. How they found your site
  8. The LinkedIn profile for that company

Obviously, all this information can be hugely helpful to a sales and marketing organization -- but only if you know how to use it. Of course, we can help you out there, too.

For instance, you might use this information to create highly targeted marketing campaigns for the companies that are already checking you out. The data you'll find in the Prospects tool will help your sales team find new prospects, reconnect with old prospects and find some win-back opportunities as well. And the information found in Prospects can help your marketers create new content and help them optimize your website pages to more closely align with what your prospects seem to be looking for.

The best way to work through your Prospects data is to segment that data into specific buckets that you and your sales team want to pay attention to. Lucky for you, we’re releasing an App Marketplace app during tomorrow’s #InboundLearning webinar that will help you do exactly that.

We’ll also go over the ten different ways you can use the Prospects app, how the app works, and we’ll do a live demo of the tool.  I hope you can join me tomorrow at 2:00 pm ET. I'll be joined by Christopher O’Donnell, the HubSpot developer who created the Prospects app.

Register now.


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Image by Niina C

Comments

We have found that a large percentage of our prospects are identified by their ISP name. So for example, the Prospects module says we are being visited by Virgin Media, but then we get a lead with the same timestamp from a small business that (we assume) is getting broadband from Virgin. 
 
Is there any way for Hubspot to filter out ISPs when the ultimate end user is not identifiable?
Posted @ Thursday, January 26, 2012 9:53 AM by Jeff Urdan
@Jeff: You can actually hide those ISPs using the Prospects tool. If you look at the far right-hand column you'll see a dash(-) icon. If you click that, that prospect will be hidden from your view and will not show again in the list.  
 
There's a button on the right-hand column of the app that will show you all of your hidden prospects. It will also let you un-hide certain prospects. 
 
Best, 
 
Mark
Posted @ Thursday, January 26, 2012 10:14 AM by Mark Kilens
@Mark: Thanks for the info, and that is a good first step, but from our perspective it would be more valuable if Hubspot could detect and suppress ISP labels. 
 
At least for us, knowing that people accessed our website from Vodaphone or Orange (to pick two examples from our Prospects today) does not really tell us anything that is actionable. 
 
Perhaps others will weigh in with ways they have found value in this information, but thought we should share our perspective.
Posted @ Thursday, January 26, 2012 10:55 AM by Jeff Urdan
I agree. I have been very excited seeing a prospect in our geographic area coming to our website through a search for the exact keywords which would indicate a qualified, red hot lead - only to find there is absolutely no way to find out who they are because they are being tracked as an ISP... a great opportunity lost. I love what hubspot is doing but if that issue could be resolved it would be a much more valuable tool.
Posted @ Thursday, January 26, 2012 11:02 AM by Lisa Toner
@Jeff: We do detect and suppress more than 3,000 ISP IP addresses, and we will be adding more to our list in the future. 
 
@Lisa: They're not being tracked as an ISP, but rather they came to your site using an ISP. Either they found your site via a home/personal computer or their business does not have its own IP address. I'm sorry about that. Hopefully they will convert into a lead and you can get their company name on the form.
Posted @ Thursday, January 26, 2012 3:34 PM by Mark Kilens
Mark, it would be great if the tool did have the kind of granularity suggested in the article, but again we have close to zero identifiable company names, it's just ISP, web proxies and the occassional university that provides students and staff with web access.
Posted @ Friday, January 27, 2012 9:23 AM by Chris Markham
I agree that between the ISP and the unidentifiable private IP addresses, there is a lot of potential left on the table HOWEVER, I can share a diamond in the rough. We recently sent out a B2B email. We noticed some visits from prospects, who's first visit was to a page that email linked to. We can deduce that our prospects forwarded the email to their like customers, friends, business contacts, and that these prospects can now get dropped into our normal Sales Center Activities. I would LOVE to hear what is working for others as well! 
 
<a>http://www.elliotwhittier.com<a> 
 
<a>http://www.linkedin.com/profile/view?id=30976383&trk=tab_pro<a>
Posted @ Monday, January 30, 2012 10:15 AM by Christine Millerick
@Chris and Christine. I highly recommend you install the ProsectsMax app that will help you filter out most of that noise.  
 
That's a great success story, Christine! I love it! 
 
All the best, 
 
Mark
Posted @ Monday, January 30, 2012 2:52 PM by Mark Kilens
good website,i learn a lot of things from ur website,,i will come again ,thanks 
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