Certification Support Resources

Most Popular Certification Questions

1. Can you swap my certification from one email address to another?

Yes, we need both email addresses along with the portal IDs to make this transition. Read more here: http://knowledge.hubspot.com/articles/kcs_article/resources/how-do-i-change-the-email-address-associated-with-my-hubspot-certifications

2. How do I sign up for the Inbound Certification if I do not have a company?

You can either make up a company or use an existing one. Read more about this here: http://knowledge.hubspot.com/articles/kcs_article/resources/when-trying-to-sign-up-for-the-inbound-certificaiton-what-should-i-fill-in-for-website-url-and-company-name-if-i-dont-have-a-company

3. Why am I getting an error when trying to sign up for the Inbound Certification?

Most of the time, this happens due to a formatting error with the company URL you've provided. 

We don't validate on the company name or URL on this form (https://login.hubspot.com/login/acLogin?showRegister=true). This means you can put in any company or company URL, or just make one up! For example, your company could be imaginary as "Grant's Plants" and you could enter www.grantsplants.comor you could use any existing company.

4. Why am I being notified that I did not pass a certification test when I have yet to take it?

This is a great question. To see the answer in full detail, click the following link: http://knowledge.hubspot.com/articles/kcs_article/resources/why-am-i-being-notified-that-i-did-not-pass-a-certification-test-when-i-have-yet-to-take-it.

5. I submitted my practicum, when am I going to hear back?

We review all of the practicums by hand and that can take up to 5 full business days. If you haven't heard back after 5 business days, check your spam folder for an email regarding the certification. If there is nothing there, head over to "Certifications," and scroll down to the HubSpot Certification. If you see a green box around it that says "Status: passed," you're all set! Check out this article for more information: http://knowledge.hubspot.com/articles/kcs_article/resources/how-long-will-it-take-for-my-hubspot-certification-practicum-to-be-graded 

6. Can I submit elements from multiple portals for the HubSpot Certification practicum?

No, everything in your practicum submissions has to come from the same portal. If you are a partner you can submit a clients’ portal as long as all the elements are met in that portal!