In this course, students will create a web page to help Coachella's website visitors find all the resources they need to plan their trips to Coachella. These resources are currently hosted in multiple places on Coachella’s website, causing confusion that results in viewers leaving the site without buying tickets. Students will create a pillar page to help inform visitors by summarizing all the resources available and providing the relevant links to learn more.
This course focuses on engaging with audience members in the unsystematic engagement phase, which is the second level of the Seventh Level Engagement framework. This phase is characterized by a person’s confusion and feelings of inadequacy; they don’t understand an element of your message so they give up quickly. Their feelings of inadequacy are coming from them not being able to evaluate all their options for booking their trip to Coachella.