Customer Service Manager

Learning Path

To successfully manage a customer service team, you need to have the proper systems in place: enter Service Hub. By the end of this learning path, you’ll be able to streamline communications by setting up an all-in-one help desk, help customers help themselves by creating knowledge base articles, and turn happy customers into growth by creating customer feedback surveys.

Learning Path Details

Estimated time to complete

1 day



This path is for:
  • Customer service managers who are interested in implementing Service Hub Professional or Enterprise.
  • Those interested in customer service automation, self-service, collecting and analyzing feedback, and/or conducting health checks.
This Learning Path Playlist includes the:
  • Service Hub Certification Course
  • Creating Chatbots in HubSpot Lesson
  • How to Use HubSpot Video in Service Hub
  • Using Workflows to Power Your Inbound Strategy
  • Customer Success and Account Health Checks Lesson
What will you be able to do?

  • Set up your help desk using HubSpot.

  • Create a customer service chatbot in HubSpot.

  • Conduct customer health checks using HubSpot.


Learning Path Playlist

Our expertly picked education to turn you into a first-rate Customer Service Manager.

Click here to start the Customer Service Manager Learning Path Playlist.

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With learning paths you gain practical hands-on experience as you go that will help you land your next job or promotion.

HubSpot Academy is the worldwide leader in free online training for inbound marketing, sales, and customer service professionals. We specialize in comprehensive certifications, singular topic courses, and bite-sized lessons for professionals looking to grow their career and business.

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