Customer Service Manager

Learning Path

To successfully manage a customer service team, you need to have the proper systems in place: enter Service Hub. By the end of this learning path, you’ll be able to streamline communications by setting up an all-in-one help desk, help customers help themselves by creating knowledge base articles, and turn happy customers into growth by creating customer feedback surveys.
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Learning Path Details

Estimated time to complete

1 day

Experience

Beginner

This path is for:
  • Customer service managers who are interested in implementing Service Hub Professional or Enterprise.
  • Those interested in customer service automation, self-service, collecting and analyzing feedback, and/or conducting health checks.
This Learning Path Playlist includes the:
  • Service Hub Certification Course
  • Creating Chatbots in HubSpot Lesson
  • How to Use HubSpot Video in Service Hub
  • Using Workflows to Power Your Inbound Strategy
  • Customer Success and Account Health Checks Lesson
What will you be able to do?

  • Set up your help desk using HubSpot.

  • Create a customer service chatbot in HubSpot.

  • Conduct customer health checks using HubSpot.

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Learning Path Playlist

Our expertly picked education to turn you into a first-rate Customer Service Manager.

Click here to start the Customer Service Manager Learning Path Playlist.

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