Customer Service Manager

Learning Path

To successfully manage a customer service team, you need to have the proper systems in place: enter Service Hub. By the end of this learning path, you’ll be able to streamline communications by setting up an all-in-one help desk, help customers help themselves by creating knowledge base articles, and turn happy customers into growth by creating customer feedback surveys.

Learning Path Details

Estimated time to complete

1 day

Experience

Beginner

This path is for:

Customer service managers who are interested in implementing Service Hub Professional or Enterprise.
Those interested in customer service automation, self-service, collecting and analyzing feedback, and/or conducting health checks.

This Learning Path Playlist includes the:

Service Hub Certification Course
Creating Chatbots in HubSpot Lesson
How to Use HubSpot Video in Service Hub
Using Workflows to Power Your Inbound Strategy
Customer Success and Account Health Checks Lesson

What will you be able to do?

Set up your help desk using HubSpot.
Create a customer service chatbot in HubSpot.
Conduct customer health checks using HubSpot.

Learning Path Playlist

Our expertly picked education to turn you into a first-rate Customer Service Manager.

Click here to start the Customer Service Manager Learning Path Playlist.

Frequently Asked Questions

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Get in-depth knowledge.

Some subjects just can't be covered in a few short lessons. Learning paths go beyond the surface to provide you a deeper, and more thorough understanding of a topic.

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Get job ready.

With learning paths you gain practical hands-on experience as you go that will help you land your next job or promotion.

HubSpot Academy is the worldwide leader in free online training for inbound marketing, sales, and customer service professionals. We specialize in comprehensive certifications, singular topic courses, and bite-sized lessons for professionals looking to grow their career and business.

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