Scale Support Learning Path

Support teams are under pressure to do more with less. But automating customer interactions can feel risky when every mistake is visible. In this playlist, learn how to set up, train, and deploy HubSpot's AI-powered customer agent to handle routine inquiries 24/7, so your team can focus on the complex, high-touch work that needs human expertise.

To successfully manage a customer service team, you need to have the proper systems in place: enter Service Hub. By the end of this learning path, you’ll be able to streamline communications by setting up an all-in-one help desk, help customers help themselves by creating knowledge base articles, and turn happy customers into growth by creating customer feedback surveys.

You'll also learn how to implement automation at your own pace by using controls like percentage rollouts, working hours, and reply recommendations to build confidence before going all in. Learn to build a support operation that grows with your business.

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HubSpot Academy is the worldwide leader in free online training for inbound marketing, sales, and customer service professionals. We specialize in comprehensive certifications, singular topic courses, and bite-sized lessons for professionals looking to grow their career and business.

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