HubSpot Service Hub Certification:
Service Hub Software Certification Course
FREE Certification Course
Learn effective inbound service strategy with HubSpot's Service Hub Software Certification Course. Get certified in using tools like help desk, knowledge base, customer portal, customer feedback, and reporting. Create a satisfying and frictionless experience for your customers! Note: The educational resources (such as Videos, Quizzes, and Workbooks) are free to go through. If you want to become certified, there are additional practical exercises that require a Pro or Enterprise HubSpot subscription.
Who is this for?
- Small business owners seeking to create a valuable and frictionless customer experience
- Customer support specialists looking to enhance their service strategy through learning HubSpot Service Hub
- Individuals interested in learning how to use HubSpot Service Hub to facilitate inbound service efforts
What you'll learn
- Streamline customer support using HubSpot Service Hub tools like help desk, customer portal, and more
- Explore techniques for creating an extensive knowledge base
- Gain strategies to enhance the customer experience through feedback and advocacy
Includes
1 Certification 8 Lessons 25 Videos 6 Quizzes 2 Practical Exercises - 2 hr 12 min
Contact Management Inbound Service Artificial Intelligence
HubSpot Certifications
Grow your skillset by completing industry-recognized certifications and adding them to your LinkedIn profile. Get certified today, and join the 200,000+ professionals who've advanced their career with HubSpot Academy.
Instructors
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Adriti Gulati
Adriti is an Inbound Professor focusing on all things customer service. Prior to HubSpot, Adriti worked at a non-profit educational program focusing on getting high school students into colleges and universities. She is passionate about ensuring education is accessible for all. Outside of work, Adriti can be found at your local Chinese restaurant, playing pickle ball, or hiking through southern California.
Curriculum
Introduction to the Service Hub Software Certification
Lesson - 4 min
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Understanding Help Desk
Lesson - 10 min
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Setting up Help Desk
Lesson - 25 min
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Setting Up Your Knowledge Base
Lesson - 33 min
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Setting up Customer Portal
Lesson - 12 min
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Setting up Customer Feedback
Lesson - 31 min
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Setting up Service Reports and Analytics
Lesson - 13 min
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Service Hub Software Certification: Next steps
Lesson - 5 min
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