HubSpot Service Hub Certification:
Service Hub Software Certification Course
Learn effective inbound service strategy with HubSpot's Service Hub Software Certification Course. Get certified in using tools like help desk, knowledge base, customer portal, customer feedback, and reporting. Create a satisfying and frictionless experience for your customers!
Note: The educational resources (such as Videos, Quizzes, and Workbooks) are free to go through. If you want to become certified, there are additional practical exercises that require a Pro or Enterprise HubSpot subscription.
Who is this for?
- Small business owners seeking to create a valuable and frictionless customer experience
- Customer support specialists looking to enhance their service strategy through learning HubSpot Service Hub
- Individuals interested in learning how to use HubSpot Service Hub to facilitate inbound service efforts
What you'll learn
- Streamline customer support using HubSpot Service Hub tools like help desk, customer portal, and more
- Explore techniques for creating an extensive knowledge base
- Gain strategies to enhance the customer experience through feedback and advocacy
Includes
Contact Management Inbound Service Artificial Intelligence
HubSpot Certifications
Grow your skillset by completing industry-recognized certifications and adding them to your LinkedIn profile. Get certified today, and join the 200,000+ professionals who've advanced their career with HubSpot Academy.
Instructors
Adriti Gulati
Adriti is an Inbound Professor focusing on all things customer service. Prior to HubSpot, Adriti worked at a non-profit educational program focusing on getting high school students into colleges and universities. She is passionate about ensuring education is accessible for all. Outside of work, Adriti can be found at your local Chinese restaurant, playing pickle ball, or hiking through southern California.
Curriculum
Introduction to the Service Hub Software Certification
Lesson - 4 min
Read more
Lesson instructor: Adriti Gulati This certification will help you understand and set up Service Hub's tools in a way that empowers your reps to put the customer first. It's comprised of lessons to teach you about the tools, and quizzes and practical exercises to ensure you're comfortable with the material. Finally, you'll be asked to complete a 60-question exam to earn your certification.
Start course 
Understanding Help Desk
Lesson - 10 min
Read more
Lesson instructor: Adriti Gulati Learn the importance of a help desk. This lesson covers how to use help desk to gather intake, triage, troubleshoot, solve, and improve upon the customer experience.
See full details Start course 
Scaling Support Through Help Desk and Customer Agent
Lesson - 31 min
Read more
Lesson instructor: Adriti Gulati In this lesson, you’ll explore how to scale your customer support operations using HubSpot's help desk and Breeze customer agent. You'll learn how to implement a unified support system that resolves customer inquiries efficiently across all communication channels. This helps your team maintain high-quality service, streamline internal collaboration, and gain better visibility into customer interactions. Finally, you'll be able to set up a workspace that combines your team’s skills and AI assistance to deliver exceptional customer experiences at scale. By mastering these tools, you’ll be equipped to reduce ticket resolution times, close more tickets, and save hours in your day through AI insights.
See full details Start course 
Setting Up Your Knowledge Base
Lesson - 28 min
Read more
Lesson instructor: Adriti Gulati 76% of customers prefer using self service over speaking with an agent by phone. Self service documentation allows your customers to help themselves, therefore saving your company time and money. In this lesson, you'll learn what exactly self service is, how to write self service documentation, and how to create said documentation in HubSpot.
See full details Start course .png?length=100)
Setting up the Customer Success Workspace
Lesson - 14 min
Read more
Lesson instructor: Adriti Gulati The customer success workspace is your one-stop shop for managing your entire book of business. In this lesson, you’ll learn how to increase retention with customizing customer health scores, providing proactive support, and prioritized outreach.
See full details Start course 
Setting up Customer Portal
Lesson - 12 min
Read more
Lesson instructor: Adriti Gulati A customer portal provides your customers with transparency into the tickets they have opened with your company. Your customers now have one place to create, update, and communicate with your support team. In this lesson, we'll discuss why your customers need this feature as well as how this can help your support team, how to customize the customer portal according to your needs, and how to set up your customer portal in HubSpot.
See full details Start course 
Setting up Customer Feedback
Lesson - 32 min
Read more
Lesson instructor: Adriti Gulati In this lesson, you'll learn about HubSpot's Feedback Framework, as well as how to gather insight into the customer experience by setting up customer feedback surveys in HubSpot.
See full details Start course 
Setting up Service Reports and Analytics
Lesson - 8 min
Read more
Lesson instructor: Adriti Gulati To drive efficiency while maintaining authentic service, service leaders need to have access to customer insights. With Service Hub's service analytics and reporting, get insight into the performance of your team, understand customers' issues, and discover ways to improve the customer experience. In this lesson, we'll analyze the various reporting and analytics tools that can help your service department thrive, as well as how to create them in HubSpot.
See full details Start course 
Service Hub Software Certification: Next steps
Lesson - 5 min
Read more
Learn where to take your learning next after completing the Service Hub Software certification course.
Start course
More like this
Why learn with Academy?
It's Free
It's personalized
It's global
Share this course
