Social Media Training:
Social Media Marketing Certification Course: Get Certified in Social Media Strategy
Build a successful social media strategy with HubSpot Academy's free Social Media Marketing Certification Course! Discover how to create engaging content, expand your reach, and measure ROI. Learn how you can use social media to up your business’s brand awareness and attract new customers!
Who is this for?
- Small business owners looking to build out their social media strategy for broader reach and growth
- Influencers and social media marketers looking to broaden their skillset
- Marketing managers looking to upscale their digital marketing expertise to include social media marketing fundamentals
What you'll learn
- Develop an engaging and effective social media strategy for your business
- Build an inbound social media strategy that appeals to your customers and grows your bottom line
- Leverage the power of social media to grow your business and career
Includes
Social Media
HubSpot Certifications
Grow your skillset by completing industry-recognized certifications and adding them to your LinkedIn profile. Get certified today, and join the 200,000+ professionals who've advanced their career with HubSpot Academy.
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Instructors

Crystal King is a Senior Professor for HubSpot Academy with a focus on social media strategy. Crystal has led global social media and community programs for companies such as Pegasystems, Keurig, CA Technologies and Sybase. She has taught classes in writing, creativity and social media at Harvard Extension School, Boston University, Mass College of Art, UMass Boston and GrubStreet, one of the leading creative writing centers in the US. Crystal received her masters in critical and creative…

Jason Hsaio
Jason Hsiao is the Co-founder and Chief Video Officer of Animoto, an award-winning online video maker that makes it easy for anyone to create professional marketing videos. Animoto’s certified partnerships with Facebook, Instagram, YouTube, Twitter, LinkedIn, and the Small Business Administration give it unique insight into the changing social media and business landscape, which may be why more than 1 million businesses around the world have used Animoto to create marketing videos that stand…

Bruno Cardinali
Bruno Cardinali is the Head of Marketing for Popeyes Louisiana Kitchen in North America. Prior to joining Popeyes, Bruno was the Head of Marketing for Latin America for Burger King, also part of the RBI portfolio. And prior to joining RBI, Bruno held several marketing roles at Unilever in Brazil, Mexico, Australia and United States for nearly 15 years. Beyond the recent success of Popeyes’ new chicken sandwich, Bruno led many other award-winning campaigns like: “Traffic Jam Whopper” in Mexico…

Samarah Daher
Samarah Daher serves as the VP Media Operations, Video for Refinery29.

Mari Smith
Often referred to as “the Queen of Facebook,” Mari Smith is considered one of the world’s foremost experts on Facebook marketing and a top Social Media Thought Leader. Facebook hired Mari to teach businesses throughout the U.S. and to help create the company’s Blueprint certification programs. Forbes describes Mari as, “… the preeminent Facebook expert. Even Facebook asks for her help.” IBM named Mari as one of seven women who are shaping digital marketing. Mari is an in-demand keynote speaker,…

Nicole Votolato Montgomery
Nicole Votolato Montgomery is an Associate Professor of Marketing at the McIntire School of Commerce. She is passionate about all things digital and currently teaches courses on various aspects of digital marketing and analytics. Her research focuses on issues related to consumer information processing. She aims to understand how the context in which information is obtained impacts how consumers integrate information into their evaluations of brands and organizations. In particular, she studies…

Chad Rogers
Chad Rogers is the CRO and Founder of Lemonlight Media, an on-demand video agency focused on producing performance creative at scale. With over 10 years of experience in both entertainment and adtech, he is a trusted voice in the space of video marketing and a regular speaker at Hubspot's Inbound Conference.

Ai Addyson-Zhang
Dr. Ai Addyson-Zhang is an educator and an entrepreneur. She received her MA and Ph.D. in Communication from Syracuse University and the University of Maryland. Ai is the founder of Classroom Without Walls, an independent and progressive school that prepares children for the future. As an Adobe Education Leader, Ai specializes in incorporating social media and creative technologies into the classroom to enhance student learning outcomes. Ai’s work has been featured in Forbes, Entrepreneur,…

Emilie Lewis
Emilie Lewis is a social media and communications professional who works in greater Boston. She has a Bachelor's degree in Creative Writing from Goucher College and a Master's degree in Gender/Cultural Studies from Simmons University. A voracious reader, she is also a feminist whose work has been published by Routledge.

Dennis Yu
Dennis Yu is Co-Founder and Chief Technology Officer of BlitzMetrics, a digital marketing company which partners with schools to train young adults. He’s an internationally recognized lecturer in Facebook Marketing, and has been featured in The Wall Street Journal, New York Times, LA Times, National Public Radio, TechCrunch, Fox News, CBS Evening News. Dennis co-authored "Facebook Nation," a textbook taught in over 700 colleges and universities.

Brayton Ducharme
Brayton Ducharme is an Account Executive at HubSpot where he consults businesses on modernizing their marketing, sales, and customer service strategies through software automation. Having worked in the sales enablement space for years, Brayton has helped advise and implement these strategies for hundreds of businesses globally. Brayton is an avid runner and lives in Boston, MA with his husband, Eric and their cat, Nilla.

Christine Scarlett
Christine Scarlett is the Vice President of Marketing Communications at Cotiviti, Inc. She brings more than twenty years of marketing experience in order to promote the value of Cotiviti’s analytical solutions for the healthcare ecosystem. She is responsible for leading and developing the marketing communications strategy and has proven accomplishments in the areas of communications, operations, public relations, and strategic event management.

Christina Garnett
Award-winning community builder and advocacy strategist Christina Garnett uses audience intelligence and social listening to learn more about audiences and determine needs and behaviors. Her work serves to help brands better connect with their current customers, potential customers, and fans. Christina is featured in HubSpot Academy's Social Media Certification course and social listening courses, Semrush Academy's social listening course, and is a partner for On Deck's Community Builder Progra…

Jacqueline Babb
Jacqueline Babb is an Assistant Professor and Chair of Marketing at Aurora University. She teaches classes in digital marketing and integrated marketing communication at the undergraduate and graduate levels. Most recently, Jacqueline designed an innovative Masters in Digital Marketing and Design that will prepare students for a high-tech, data driven marketplace. Jacqueline is a graduate of the University of Illinois at Urbana-Champaign and Northwestern University; and a proud HubSpot Inbound…

Jacqui Malis
Jacqui is the Associate Product Manager of Social for HubSpot. She has a passion for thinking outside-the-box, understanding complex problems, and easing marketers' daily processes. Prior to working at HubSpot, Jacqui produced TV & Social Video Content for Progressive Insurance, Jeep, and CDC Anti Smoking Ads as a broadcast producer at Arnold Worldwide. She received an B.S. in Communication, with a focus in Advertising from Boston University. She aspires to help HubSpot customers reach the…

Dayne Topkin
Dayne is a versatile content professional born and raised in South Africa who focuses on solving challenging user problems through content and education. By day, he sits on the HubSpot Academy team, creating educational content on topics related to marketing, sales, and service. And by night, he’s a blend of storyteller, UX writer, and content designer who geeks out identifying user needs and finding the right content to meet those needs.

Dhariana Lozano
Dhariana Lozano has been in the social media and digital marketing world for almost a decade. She is the co-founder a boutique social media marketing firm based in New York City. Her experience ranges in creating social media strategies and consulting for both B2C and B2B brands to help them stand out and break through digital walls for ongoing success. She blogs at DhariLo.com where she provides social media tips, resources and courses. You can see her work published in Social Media Week,…

Jenny Li Fowler
Jenny Li Fowler is the director of social media strategy at MIT. She is in charge of developing and executing Institute-wide social media initiatives and campaigns. She provides social media consultation and direction for more than 200 departments, labs, and centers; and manages the Institute’s flagship Twitter, Facebook, Instagram, and LinkedIn accounts. Prior to coming to MIT, Jenny was the web editor and social media manager at Harvard Kennedy School.

Frank is the Senior Social Media Manager at Wistia, where he leads social media marketing strategy. He has 15 years of hands-on experience in social media marketing, community management, and customer care, driving success for brands like Verizon, Penguin Books, GE, Entenmann's, and Liberty Mutual Insurance.

Kara Boatner, social media manager at Sock Club, shares her insights on Instagram marketing. Emphasizing the platform’s importance in larger marketing strategies, she highlights the diverse content opportunities available on Instagram and its pivotal role in both brand storytelling and audience engagement.

Karen Freberg
Karen Freberg (@kfreberg) is an Associate Professor in Strategic Communications at the University of Louisville. She is also an adjunct faculty member for the West Virginia University IMC Graduate Online program. Freberg has presented at several U.S. and international research conferences, including ones in Australia, Brazil, China, Ireland, Greece, Italy, Ireland, Slovenia, Spain, Sweden, The Netherlands, and the United Kingdom. In addition to academic conferences, Freberg has presented at…

Corey Braccialini
Corey is a content creator who is passionate about teaching people how to do complicated things in simple ways. Corey received an M.S. in Digital Marketing Strategy from Trinity College Dublin and is inspired by using new technologies to solve timeless problems. On the weekends, you can find Corey drinking a pint of local craft beer while thinking of ways to reduce flywheel friction.

Laurie Meacham
Laurie Meacham has worked in social media with JetBlue for over ten years. JetBlue was one of the earliest adopters of Twitter as a brand and has continued to be a leader in the social space. Laurie was instrumental in creating one of the first dedicated social media customer support teams. She’s shared best practices for social engagement on podcasts, at conferences, and through many interviews for articles. Her roles have expanded across social media to other digital communication channels.…

Todd Kunsman
Todd is the Head of Marketing at EveryoneSocial, the leading employee advocacy platform. In his spare time, he also runs the personal finance website Invested Wallet and has been featured and quoted in numerous publications like Social Media Today, Business Insider, CNBC, Forbes, and many more. Outside of marketing, he is an avid traveler and hiker.
Curriculum

Developing a Social Media Strategy
Lesson - 54 min
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Lesson instructor: Crystal King Creating a promotional plan that takes advantage of social and digital technologies will help you shape the conversation, build loyalty, and attract new customers and partners. Social media shouldn’t replace other inbound promotional methods like email, events, or public relations, but instead should augment them, offering another set of marketing channels for you to explore. NOTE: If you previously watched videos from the Inbound Marketing Certification (after March 2018), you may see portions of this lesson marked as complete.
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Social Media Listening and Monitoring
Lesson - 31 min
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Lesson instructor: Crystal King Social media is so much more than a way to amplify your message—it’s a powerful listening device that your whole company can learn from. It’s important to understand the difference between social listening and social monitoring, how to build these simple processes into your routine, how to use social monitoring for competitive intelligence, and how to choose social media technology to fit your business needs. NOTE: If you previously watched videos from the Inbound Marketing Certification (after March 2018), you may see portions of this lesson marked as complete.
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Building a Content Strategy for Social Media
Lesson - 57 min
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Lesson instructor: Crystal King Social media is nothing without the content that makes it interesting for its users. Having great content can make all the difference when it comes to having the best reach and engagement for your brand, which in turn builds loyalty and drives sales. It’s important to understand the basic types of social media content, how to develop a strategic plan, and key factors that will help your content have the best results.
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Extending Your Reach on Social Media
Lesson - 30 min
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Lesson instructor: Dayne Topkin For brands that really want to amp up their overall reach, it’s important to find ways to get messages into the hands of others—both influencers and the users themselves to proliferate. Social media practitioners need to understand how to take advantage of influencer marketing and how to encourage more people to generate content that highlights your brand, products, and services in a positive way.
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Using Social Media to Build One-to-One Relationships
Lesson - 34 min
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Lesson instructor: Crystal King Long gone is the time that marketers could push a message out to a social channel and be able to trust that their audience would see it. Now, with so many users and so many other messages, plus network algorithms that don’t favor brands, it’s more difficult than ever to use social media as a traditional push channel. It means that it’s time to shift focus and start looking at social media as what it’s best used for: building one to one, meaningful relationships. Individuals who engage with you on social are likely to trust you more, have deeper loyalty, and will be more likely to recommend your products and services to others.
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Introduction to Social Media Advertising
Lesson - 27 min
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Lesson instructor: Corey Braccialini There are a lot of options out there when it comes to social media advertising. In this lesson, you’ll learn about the advertising options that are available across multiple platforms, including Facebook, Instagram, LinkedIn, Twitter, Pinterest, YouTube, Snapchat, and TikTok. Plus, you’ll learn best practices for creating remarkable digital ads for social media and see examples of effective social media ads in action.
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Measuring Your Social Return on Investment
Lesson - 22 min
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Lesson instructor: Crystal King What is social media return on investment, or ROI? Simply put, it’s the results you get from everything you do in social media, ranging from protecting your reputation, building brand awareness and loyalty, retaining and satisfying customers, and directly earning or saving revenue. While social ROI is not easy to measure, you can and should be putting systems in place to regularly track your return on investment. This lesson covers all the ways to do so.
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Essentials for Continued Success with Social Media
Lesson - 42 min
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Lesson instructor: Crystal King Social media is an evolving field, and understanding the challenges, risks, and opportunities for continued success is critical for social media professionals. Learn about the importance of understanding the governance and risks associated with social media through proactive word-of-mouth programs like employee advocacy and social media plans. In addition, social media activities are not only positive events but may offer new challenges with significant and negative consequences to a business. Having a crisis plan that’s adaptive and proactive is critical for social media success.
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Social Media Certification Next Steps
Lesson - 10 min
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Learn what to do after you take the Social Media Course.
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Course transcript
Social Media Marketing Course: Introduction Video [Transcript]
Hi there, welcome to the social media certification I'm Crystal, the social media professor of HubSpot Academy. Before we get started, I want to let you know about something pretty cool, as you may be aware this 100% free course certification is brought to you by HubSpot Academy, if you aren't familiar with HubSpot we offer marketing, sales and service software that helps your business grow without compromise, and now for cooler part when you signed up for this course, you also received access to some free HubSpot marketing tools, like email marketing, customer relationship management, forms, live chat, and ad management that you can use to skill up and grow your business. Check out the resources section for more information on how you use these tools, under the course.
We're excited that you've decided to dive into the world of social media and learn how it can help you start and grow your business. Social media truly embodies the ideas at heart event band marketing, be human, hopeful, and holistic to develop long-lasting relationships with your prospects and customers, and social media is now more than ever rooted in every part of your inbound strategy. It helps you fuel your contact database, drive traffic to your website and product offers, assist your customers and build and protect your brand reputation.
So what will you learn in this course? The set of lessons in this course will walk you through how to build every aspect of your social media strategy, from understanding the various channels to convincing executives you need resources to build at your social media plan, will explore concepts like creating our content strategy and working with influentials and social selling. You'll also hear from industry experts about how they've developed social media strategies for their businesses. You'll see examples of what to do and what not to do from a wild variety of B2B and B2C companies. In this course, will walk together down a path that will help you use social media to start grow your business. You'll learn how social media sits at the heart of it all, not Just in marketing but in your recruiting and selling processes. You'll also discover the crucial role of social place in managing brand reputation and supporting your customers. By the end, you'll have explored building a social media strategy, setting social goals, structuring your social media team, developing a budget, listening and monitoring, creating a content strategy, and developing social media content, influencer marketing, user generated content, social customer care, social selling, the basics of digital advertising, social metrics, governance and risk, crisis management, building an employee advocacy program, there is also a workbook you can use to help you explore these concepts to grow your own business, where that you the leader of the team, the founder of a company and individual contributor, a student or someone looking to grow your resume.
Understanding the importance of social media and all of it's possibilities, will help you grow both professionally and personally. Now is your chance to take the social media knowledge to the next level. Start by watching the developing social media strategy lesson, and as you go through this content chat with us on Twitter and let me and the HubSpot Academy team know what you think. Good luck and enjoy the course.
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