Sales Enablement Lesson: Enabling Customer Success After the Deal is Closed

Kyle teaches sales and CRM courses at HubSpot Academy. He is best known for his work on the HubSpot Sales Software Certification and the Sales Enablement Certification. He is the father of three children, the lucky husband of an equally lucky woman, and aspires to be the author of one of those paperback novels you see in grocery store check-out lines.

Emmanuelle Skala is a SaaS sales veteran having run sales teams at DigitalOcean, Influitive, VMTurbo, and Sophos. She regularly advises small companies and serves on the advisory board of 4 start-ups. Emmanuelle lives outside of Boston with her husband and three girls.

Josh Harcus is the founder of Hüify, an inbound marketing and sales agency. After observing the profound negative impact on revenue that disjointed sales and marketing teams create, Josh created an agency that did away with the practice of using the fluffy vanity metrics as a means for indicating success. Instead, Josh and his team focus on genuine, measurable, and attainable outcomes that help take Hüify’s clients beyond the stagnating threshold of mediocrity and into new levels of success for…

Kathleen launched Quintain Marketing in 2006 and grew what began as a small, local business into a nationally-known inbound marketing agency and HubSpot Platinum Partner. After 11 years at the helm of Quintain, she joined forces with IMPACT Branding & Design to help build the world's leading agency, specializing in the delivery of inbound marketing services and the development of websites powered by the HubSpot platform. She is the Vice President of Marketing Strategy at IMPACT and part of an…

Marcus Sheridan is a highly sought-after international keynote speaker known for his unique ability to excite, engage and motivate live audiences. As founder and president of The Sales Lion, he also works with hundreds of businesses, helping them to become the most trusted voice in their industry. As author of “They Ask, You Answer,” Marcus has not only inspired thousands to achieve their potential but has given them the tools they need to get there. In 2017 Forbes named Marcus 1 of 20…

Sam is an executive strategist at HubSpot and continuing education instructor at Harvard University. He is the author of "How To Sell Better Than Amazon" and an adviser and consultant to companies all over the world. As head of growth at HubSpot Labs, he led the company’s marketing expansion into Latin America. At time of interview, he was traveling around the United States, visiting business owners, marketings, and sales professionals to learn from their experiences. See samfromthevan.com for…

Todd is the owner of Top Line Results, a company that specializes in leading top line revenue growth at small and medium sized companies with a focus on manufacturing, technology, and capital equipment companies.

Clay was the Kim B. Clark Professor at Harvard Business School, the author of nine books, a five-time recipient of the McKinsey Award for Harvard Business Review's best article, and the cofounder of four companies, including the innovation consulting firm Innosight. In 2011 and 2013 he was named the world's most influential business thinker in a biennial ranking conducted by Thinkers50.

Ross is the co-founder of Downeast Cider House, a Boston company that makes and sells a variety of hard ciders. Downeast was featured in the 2016 Inc. 5,000 with a three-year growth of 4,216%.