Understanding Templates

FREE Lesson

Learn how to create, manage, and send WhatsApp templates.

Includes
    2 Videos
    6 min
  • Contact Management
Lesson description
The WhatsApp integrity mission is to ensure safe and trusted connections between users and businesses on WhatsApp. One way WhatsApp adheres to this mission, is by requiring businesses to only reach out to customers via templates. In this lesson, we’ll discuss why templates are important, how to create them, and when to send them out.

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Instructors

Photo of Adriti Gulati

Adriti Gulati

Adriti is an Inbound Professor focusing on all things customer service. Prior to HubSpot, Adriti worked at a non-profit educational program focusing on getting high school students into colleges and universities. She is passionate about ensuring education is accessible for all. Outside of work, Adriti can be found at your local Chinese restaurant, playing pickle ball, or hiking through southern California.

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