Customer Service Training

Inbound Service Fundamentals

Inbound Service Fundamentals

Customer Service Training

Learn how to develop a scalable system to deliver exceptional customer experiences, delight the modern customer, and earn your promoters.


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Lesson Description:

People continue to evolve how they buy, and modern customers are more demanding than ever. That's why you need to engage your customers in the way they demand, guide them to good outcomes proactively, and grow together through deep relationships and advocacy. To grow better, you need to establish a scalable system to deliver exceptional customer experiences, delight the modern customer, and earn your promoters.

Headshot of Michael_Redbord

Michael Redbord,
General Manager
HubSpot Service Hub

Michael Redbord is the General Manager of the Service Hub at HubSpot. Previously, Michael scaled the HubSpot customer support team from 20 people in a single office with single-language phone support to more than 200 people powering a global, multi-lingual, multi-channel support experience. In doing so, Michael took the support team from a cost center to one of HubSpot's greatest engines of growth, with a revenue retention rate of over 100%. Michael is a noted writer, speaker, and former classical pianist — in case you're looking for a conversation starter.

The benefits of enrolling in HubSpot Academy:

Grow your career.

Invest in yourself and your career by staying up-to-date on the latest digital best practices. Each lesson can be completed in under 30 minutes to achieve a specific learning objective. Lessons include video, a practical exercise, quizzes, and additional readings.

Use our free training to develop a growth strategy for your team that delivers quantifiable business results.

Join a community.

Join more than 137,000 professionals who are transforming the way the world does business.

Get help on your latest challenge by asking the inbound community. Consider this community an extension of your marketing and sales team - we're here to lend a helping hand!

Grow your business.

Build your strategy on a framework and methodology that aligns marketing and sales, and supports predictable revenue growth for your organization through closed-loop reporting.

HubSpot Academy is on a mission to educate and inspire people so that we, together, transform the way the world does business. Every lesson is carefully constructed to improve your skills, and grow your business.