Customer Service Training:
Inbound Service Fundamentals
FREE Lesson
How to engage, guide, and grow better customers.
Includes
6 Videos 2 Quizzes - 1 hr 11 min
Inbound Service
Lesson description
People continue to evolve how they buy, and modern customers are more demanding than ever. That's why you need to engage your customers in the way they demand, guide them to good outcomes proactively, and grow together through deep relationships and advocacy. To grow better, you need to establish a scalable system to deliver exceptional customer experiences, delight the modern customer, and earn your promoters.Watch preview
Instructors
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Michael Redbord
Michael Redbord is the General Manager of the Service Hub at HubSpot. Previously, Michael scaled the HubSpot customer support team from 20 people in a single office with single-language phone support to more than 200 people powering a global, multi-lingual, multi-channel support experience. In doing so, Michael took the support team from a cost center to one of HubSpot's greatest engines of growth, with a revenue retention rate of over 100%. Michael is a noted writer, speaker, and former…