Managing Your Time as a Customer Support Rep

FREE Lesson

Learn how to manage your time and meet your service level agreements as a support rep.

Includes
    2 Videos
    1 Quiz
    16 min
  • Inbound Service
Lesson description
As a support rep, you most likely have a service level agreement (SLA) that you must meet to ensure your team is solving for all of your customers. In this lesson, we'll go through the useful tools and strategies you can use to meet your SLAs. We'll also identify various support metrics to track in order to monitor your productivity.

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Instructors

Photo of Adriti Gulati

Adriti Gulati

Adriti is an Inbound Professor focusing on all things customer service. Prior to HubSpot, Adriti worked at a non-profit educational program focusing on getting high school students into colleges and universities. She is passionate about ensuring education is accessible for all. Outside of work, Adriti can be found at your local Chinese restaurant, playing pickle ball, or hiking through southern California.

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