Setting up Conversations for Success
Learn how to set up and optimize Conversations in HubSpot.
Includes
Inbound Service
Lesson description
Conversations is a HubSpot tool that allows you and your team to view, manage, and respond to incoming messages from multiple channels. The value of Conversations lies in the fact that your agents now have one centralized location to respond to all messages: emails, live chat, form submissions, and Facebook messenger. In this lesson, you'll learn how to streamline customer communication through Conversations so your agents save time, and your customers get their issues resolved faster.Watch preview
Instructors
Adriti Gulati
Adriti is an Inbound Professor focusing on all things customer service. Prior to HubSpot, Adriti worked at a non-profit educational program focusing on getting high school students into colleges and universities. She is passionate about ensuring education is accessible for all. Outside of work, Adriti can be found at your local Chinese restaurant, playing pickle ball, or hiking through southern California.
Sarah Meads
Sarah is an Implementation Specialist at HubSpot. Every day, she works with Sales Hub customers to help them build out their process in HubSpot and hit the ground running with their new tools. Prior to HubSpot, Sarah worked in SaaS sales and also taught English courses in Spain. She’s passionate about helping others succeed.
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