Customer Insights Training:

Setting Up Service Reports and Analytics

FREE Lesson

Learn how to leverage HubSpot service analytics and reporting tools to unlock valuable customer insights in this HubSpot Academy lesson. Discover how Service Hub can help you enhance team performance, address customer issues effectively, and elevate overall customer satisfaction!

Who is this for?
  • Customer support specialists looking to better understand customer needs in order to provide personalized, efficient service
  • Service leaders wanting solid customer insights to enhance team performance and improve customer satisfaction
  • Individuals interested in exploring service analytics and reporting tools in HubSpot
What you'll learn
  • Leverage service analytics and reporting to provide valuable customer insights
  • Create customer insights reports in Service Hub to help your service departments operate more efficiently
  • Deploy HubSpot analytics tools to make data-driven decisions and continuously improve service delivery
Available languages
Includes
    2 Videos
    1 Quiz
    8 min
  • Inbound Service
Lesson description
To drive efficiency while maintaining authentic service, service leaders need to have access to customer insights. With Service Hub's service analytics and reporting, get insight into the performance of your team, understand customers' issues, and discover ways to improve the customer experience. In this lesson, we'll analyze the various reporting and analytics tools that can help your service department thrive, as well as how to create them in HubSpot.

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Instructors

Photo of Adriti Gulati

Adriti Gulati

Adriti is an Inbound Professor focusing on all things customer service. Prior to HubSpot, Adriti worked at a non-profit educational program focusing on getting high school students into colleges and universities. She is passionate about ensuring education is accessible for all. Outside of work, Adriti can be found at your local Chinese restaurant, playing pickle ball, or hiking through southern California.

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