Setting up Tickets for Success

FREE Lesson

In this lesson you'll learn how to organize your ticketing process to ensure efficient and effective customer service practices.

Includes
    4 Videos
    15 min
  • Inbound Service
Lesson description
Tickets is an excellent way for your customer service team to respond to, prioritize, and ultimately resolve your customers' issues. To make the most of your ticketing instance, you must set up your tickets dashboard in accordance with your ticketing processes. In this lesson, you'll learn how to organize your ticketing process to ensure efficient and effective customer service practices.

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Instructors

Photo of Courtney Sembler

Courtney Sembler

Courtney hails from San Francisco, CA, and moved to Boston, MA to work for HubSpot in 2015. She currently works as the Senior Team Manager for HubSpot Academy Education dedicated to leading the inspiring and passionate Inbound Professors. She was a previous Inbound Professor focused on email marketing, GDPR, and contact management. She is devoted to education, environmental programs, and a true email geek.

Photo of Adriti Gulati

Adriti Gulati

Adriti is an Inbound Professor focusing on all things customer service. Prior to HubSpot, Adriti worked at a non-profit educational program focusing on getting high school students into colleges and universities. She is passionate about ensuring education is accessible for all. Outside of work, Adriti can be found at your local Chinese restaurant, playing pickle ball, or hiking through southern California.

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