Knowledge Base Training:
Setting Up Your HubSpot Knowledge Base
Discover how knowledge bases can allow customers to help themselves with HubSpot Academy’s Setting Up Your Knowledge Base lesson. Leverage HubSpot’s powerful CRM to create key documentation that enables customer self-service, saving time and resources.
Who is this for?
- Small business owners looking to streamline customer support and provide self-service options
- Customer support specialists seeking to enhance customer experience and reduce support ticket volume
- Individuals interested in learning how to implement a knowledge base for their organization
What you'll learn
- Understand the benefits of implementing a knowledge base for customer support
- Write clear and effective self-service documentation
- Create and manage a knowledge base using HubSpot
Includes
28 min
Inbound Service
Lesson description
76% of customers prefer using self service over speaking with an agent by phone. Self service documentation allows your customers to help themselves, therefore saving your company time and money. In this lesson, you'll learn what exactly self service is, how to write self service documentation, and how to create said documentation in HubSpot.Watch preview
Instructors
Adriti Gulati
Adriti is an Inbound Professor focusing on all things customer service. Prior to HubSpot, Adriti worked at a non-profit educational program focusing on getting high school students into colleges and universities. She is passionate about ensuring education is accessible for all. Outside of work, Adriti can be found at your local Chinese restaurant, playing pickle ball, or hiking through southern California.
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