Setting up your Knowledge Base for Success

FREE Lesson

In this lesson, you'll learn how to set up a knowledge base in HubSpot.

Includes
    3 Videos
    10 min
  • Inbound Service
  • Artificial Intelligence
Lesson description
Your HubSpot Knowledge Base is a great way to help your customers help themselves. When created thoughtfully, a knowledge base can enable customers to find the help they need, and reduce your number of support requests. Win, win. In this lesson, you'll learn the ins and outs of HubSpot's knowledge base: how to import, write, and categorize articles, how to customize the design of your knowledge base, and how to assess your knowledge base efforts through reporting.

Watch preview

Instructors

Photo of Adriti Gulati

Adriti Gulati

Adriti is an Inbound Professor focusing on all things customer service. Prior to HubSpot, Adriti worked at a non-profit educational program focusing on getting high school students into colleges and universities. She is passionate about ensuring education is accessible for all. Outside of work, Adriti can be found at your local Chinese restaurant, playing pickle ball, or hiking through southern California.

Why learn with Academy?

unlock illustration

It's Free

Creating a HubSpot Academy account is 100% free and gets you unlimited access to our complete library of education and free software tools. Create an account and never fill out a form for content again.
dedicated-ip-board illustration

It's personalized

Your account will be full of personalized training recommendations tailored to you, making it quick and easy for you to continuously develop your knowledge and skills.
additional-hubspot-account-globe illustration

It's global

With our globally-recognized certifications across 5 languages, you can show off your skills and stand out to new or existing employers. Join over 250,000 other HubSpot Academy certified professionals now.