Understanding Customer Support Competencies

FREE Lesson

Analyze the competencies needed to become an exceptional customer support rep.

Includes
    2 Videos
    1 Quiz
    19 min
  • Inbound Service
Lesson description
The skills you need to become an exceptional customer support rep can be learned, developed, and refined throughout your career. In this lesson, we'll highlight various support competencies HubSpot has defined as necessary to becoming an exceptional customer support rep, what these competencies look like in action, and tactics you can use to grow your own competencies.

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Instructors

Photo of Adriti Gulati

Adriti Gulati

Adriti is an Inbound Professor focusing on all things customer service. Prior to HubSpot, Adriti worked at a non-profit educational program focusing on getting high school students into colleges and universities. She is passionate about ensuring education is accessible for all. Outside of work, Adriti can be found at your local Chinese restaurant, playing pickle ball, or hiking through southern California.

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