Technical & specialized agency-based consultant who drives process technology and transformation success via sales/service & CRM architecture, deployment, optimization, onboarding, change management, training & coaching. An expert relationship builder who is extremely adaptable & dedicated to working with a high degree of responsibility. Highly motivated & energetic initiative-taker. An articulate communicator who is solutions and results-focused. A passion for learning, self-development, mentoring and leading. Exceedingly skilled at working with global & diverse clients both virtually and in-person whether locally or internationally. 20+ years experience in sales/service strategy, process and operations.