If you have a question about specific certifications, please choose the certification below.
More often than not it's due to a temporary blip in the user's internet or a firewall access problem. We recommend trying to watch the videos with a different browser, internet access or device to see if it is not simply limited to your current set-up. If you're still experiencing problems, try the more in-depth troubleshooting methods mentioned in this article: http://knowledge.hubspot.com/articles/kcs_article/resources/what-should-i-do-if-hubspot-academy-videos-are-not-playing.
If neither of those work we recommend having your IT team whitelist anything coming from https://app.hubspot.com/learning-center/