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Certifications & Programs FAQ

Get all your HubSpot Academy Certification and program questions answered here.

General Certification Questions

  • When you've completed one of HubSpot's certifications, you can view your certification, download a printable copy, embed the certification badge onto your website, or add it to LinkedIn or Upwork. Learn more here.
  • In your HubSpot account, click your account name in the top right corner, then click Learning Center.

    In the Tracks tab, scroll through your tracks and certifications. For lessons or courses you've started, the progress meter below the title indicates the estimated time left in the certification or track.

    Click the arrows in the upper right-hand corner of the track or scroll to see its lessons. Completed sections in each lesson are indicated with an orange circle and uncompleted sections, a gray circle.

  • Yes, you can swap certifications between your email addresses. In order to do so yourself,  you will need to have access to both the email address your certifications are on and the email address that you want to swap your certifications to. If you don’t have access to one of your email addresses you will need to contact HubSpot support.

    If you have access to both email addresses, follow the steps here.
  • If you are unable to watch HubSpot Academy videos in the Learning Center, it’s likely that you have an internet or a firewall access problem.  We recommend trying to watch the videos with a different browser, internet access or device to see if it is not simply limited to your current set-up. If you're still experiencing problems, try the more in-depth troubleshooting methods mentioned in this article.


    If neither of those work, we recommend having your IT team whitelist anything coming from https://app.hubspot.com/learning-center/

  • The best place to ask questions about your certifications is to go to this discussion board on the HubSpot community or to contact HubSpot Support.
  • To pass the HubSpot certification, each person must submit their own completed exercises and test for grading. If you have multiple users in one account, each separate user needs to have their own unique submission that passes all practical exercise requirements.
  • The exercises are tied to your login and profile information. If you have access to multiple portals but use the same email then you can do the exercises in any account you wish to.
  • If you've passed the exam before finishing the practical exercises, you should complete the practical exercises before your exam results expire. Your exam results will last as long as the time the certification badge lasts. It is recommended to complete the practical exercises as soon as possible. 
  • Some are graded automatically, whereas some are graded manually, which can take five to seven business days. You can check the status of your practical exercise in your HubSpot account.

Exam Questions

  • Yes, you can take the exam once it unlocks again in 12 hours. Use this 12-hour window to study the content and read the study guide. We are unable to unlock the exam early if you do fail it.

  • Following your exam, we send you an email breakdown with the questions you got correct and the ones you got incorrect. Note that the breakdown will not show the questions in the order you took them in the exam. Instead, it shows you the questions grouped by correct and incorrect.


    We do not give out the answers to our exam questions even after completion, as our goal is to give everyone an equal opportunity when taking the exam. See the terms and conditions above for more details.

  • You have three hours to complete your exam. You can navigate away from the exam, but if you do not return and complete the exam within three hours you will fail the exam and receive a notification. We suggest you block off the time required and take the exam in one sitting.
  • All of our certification tests are timed, and the timer starts as soon as you view the first page of questions. If you don’t finish the exam in the required time you will be locked out from taking it for 12 hours.

     

    The test will unlock itself 12 hours after you received the notification that your time expired.

  • You can retake the exam as many times as you wish. Note that we will only show your most recent score.
  • We send both in-app notifications as well as an email. If you've ever unsubscribed from any HubSpot email, you may not receive the certification-related email. If you'd like to re-subscribe to only certifications-related emails, you can do so by following the directions here.

Certification Content Questions

  • Nope. As long as you have your login information, you are able to login to view the content and access the exam.
  • We try to update our content on an annual or biannual basis. While some content may be out of date due to tool changes, some content is more theoretical and doesn’t need to be updated as regularly. Our goal is to provide you with the most up-to-date content possible.
  • Yes, you sure can. While we suggest watching the videos directly on your desktop for the optimal experience, you're also able to watch them on your phone. 
  • Yes. If there are required practical exercises you will have to complete those in order to be awarded your certification. Here is more information on the practical exercises.

Badges & Certificates

  • Inbound Marketing 25 months

    HubSpot Marketing Software 13 months

    HubSpot Contextual Marketing 13 months

    Content Marketing 25 months

    Email Marketing 25 months

    Social Media 25 months

    HubSpot Design 13 months

    Growth-driven Design 25 months

    Inbound 25 months

    Inbound Sales 25 months

    HubSpot Sales Software 13 months

    Developing a Sales Plan 13 months

    Sales Enablement 25 months

    Selling Sales Services 13 months

    Delivering Sales Services 13 months

    Growth-Driven Design Agency 25 months

    Agency Partner

    (for HubSpot agency partners only) 25 months

    Client Management 13 months

    Delivering Client Success 13 months

  • Yes you can change the name on your certification badge by going into your HubSpot account and following these instructions.


    The one exception is the Agency Partner Certification. When you are awarded this, the badge will reflect the company and is not transferable.

  • Your badge represents all the hard work you put into earning a certification — and not to mention your inbound expertise. Show it off! Here are a few of the ways you can demonstrate your expertise:


    • Add it to your website. You can use the badge embed code to add your badge to the HTML of your site or upload the image.
    • Add your badge to your email signature.
    • Add your badge to your LinkedIn profile or upload your certification by using the "Add to profile" feature. The "Add to profile" link will easily add your certification to your profile. Below, you’ll see an image that points to where you should select to add your certification to your profile.
  • After you pass your certification test, you'll be given your embed code.  Screen Shot 2019-03-27 at 2.36.33 PM

  • We only offer company certifications to HubSpot partners. If your company is a HubSpot partner, you can take the Agency Partner Certification. We also offer the HubSpot Certified Trainer program currently for agencies. See below for more details.

  • We do not give out editable files of the badges and certifications, as it’s against our terms and conditions to mark up or change the badges and certificates.
  • The buyer persona exercise in the HubSpot Marketing Software Certification is the only current exercise that you can submit as a team. The rest need to be done by the individual.


    We are certifying if someone actually did the work. Since the badge is awarded to an individual we want to ensure that the work that is graded was done by the individual.

Certification Expirations

  • Some certifications last one year and some last for two years. Please refer above to see how long each certification lasts.


    You can also navigate to the in-app Learning Center and filter by “Expiring Soon” to see which certifications you may need to update. Here is a quick link for your expiring certifications.
  • Your new certification badge will extend from the recertification date. If there are required practical exercises, you will need to complete those as well if you haven’t already.

  • Yes you can take the exam without going through the content. We recommend going back through some of the content, especially as the content could have been updated.

Terms and Conditions

  • We reserve the right to modify these terms at any time without giving you prior notice. Your use of the HubSpot Academy or its certifications after any such modification constitutes your agreement to follow and be bound by these terms as modified. If you don’t agree with these terms, you shouldn’t use the HubSpot Academy or its certifications.

     

    If we provide you with a certification badge, certificate or other associated content, you may not alter the intended meaning or appearance of such certification badges, certificates, or associated content in any way.

     

    Except as we describe below, all certification badges must include an individual's name.  Companies or agencies are not permitted to put their company or agency name on a certification badge. This does not apply to our Partner Certification badge, which may include the Partner’s company or agency name.

     

    Unless we otherwise agree in writing, no HubSpot Academy content (certifications included) can be sold or used for profit by you or your company or agency.

     

    If you wish to write about the certification, or content, or share images and graphics being used - our request is that you do not release any specific test questions or answers, and link back to the certification program. More information on our content usage and guidelines can be found here: http://www.hubspot.com/content-usage-guidelines.

     

    We will not release information about whether or not you have taken a test, how you performed, whether or not you submitted a practicum, or other items related to your certification performance without your permission.  This also means that if you are looking to understand how someone else performed on a certification, you’ll have to ask him or her directly, or get his or her permission to have this information sent to you.

     

    All certification participants must abide by all the other rules and criteria listed here on this page or otherwise applicable.

     

    We may change the name or appearance of any certification badge as necessary and you must use the most up-to-date version.

     

    Unless otherwise specified, all certification badges expire one year from the end of the month following when they were granted. Certification participants will need to renew their certification status on or prior to this expiration in order to retain access to the certification badge. For more information about HubSpot's Certification Expiration Policy, check out this page.

     

    We might change access to certifications, requirements for pre-requisites for certifications, discontinue certifications, or elect to charge a fee for certifications at any time.

HubSpot Certified Trainer Program Overview

  • The HubSpot Certified Trainer program enables you to teach inbound and HubSpot with support from HubSpot Academy. With HubSpot behind your name, people can rest assured that your expertise, training and delivery meet the high quality standards set by HubSpot Academy.
  • In order to become a HubSpot Certified Trainer, you must apply, be accepted, and then pass the HubSpot Trainer Certification. Only applicants who meet the following criteria are eligible to be accepted into the HubSpot Certified Trainer: (1) Are employed at a Gold, Platinum, or Diamond tiered HubSpot Agency Partner and (2) Have a valid Inbound Marketing Certified, Inbound Sales Certified, HubSpot Marketing Software Certified, and HubSpot Sales Software Certified.
  • As a HubSpot Certified Trainer, you'll have access to the following benefits: (1) Comprehensive train-the-trainer online course, (2) Use of the "HubSpot Certified Trainer" digital badge to market your services, (3) Powerful, ready-to-use training and resources, (4) Membership to exclusive HubSpot Certified Trainer slack channel, (5) Listing on the HubSpot Certified Trainer directory.

  • Admission into the HubSpot Certified Trainer program begins with an application. If you're accepted into the program, you'll then need to complete the HubSpot Trainer Certification course to earn your official HubSpot Certified Trainer title. Upon passing, you'll receive your badge and access to the training resources.

  • There's no set time commitment, but here's some things you'll need to complete in order to become and remain a HubSpot Certified Trainer:

    • Complete the HubSpot Trainer Certification exam and practicum. Similar to other HubSpot Academy certifications, this certification will consist of on-demand videos. After watching these videos, you'll complete a test and a practicum.
    • In order to remain a HubSpot Certified Trainer, you'll need to deliver at least 1 in-person or online trainings on inbound or HubSpot every 6 months.
    • You'll also want to keep in mind the time it takes to create and market your training. You can use the resources in your HubSpot Certified Trainer resource center to help create your training content.
  • Nope! It's free to be a part of the HubSpot Certified Trainer program. As a HubSpot Certified Trainer, you are responsible for promoting and delivering your own classes, there is not specific amount you have to charge for these classes. In the HubSpot Trainer Certification course, we provide guidelines for pricing, but you will need to be the ultimate decision maker on what to charge your attendees. Your agency will keep all the revenue that you make from training.

HubSpot Certified Trainer Application Process

  • Admission into the HubSpot Certified Trainer program begins with an application. There will be open-enrollment windows and there will be a limit on the number of HCTs accepted per class. When the application period is open, you’ll find a link to the application page here.

  • Only applicants who meet the following criteria are eligible to be accepted into the HubSpot Certified Trainer: (1) Are employed at a Gold, Platinum, or Diamond tiered HubSpot Agency Partner and (2) Have a valid Inbound Marketing Certified, Inbound Sales Certified, HubSpot Marketing Software Certified, and HubSpot Sales Software Certified.
  • It's best to have the any individual(s) who will be creating and delivering training apply to this program. Each individual who wants to become a HubSpot Certified Trainer must submit a separate application.

  • This is an individual certification. Each individual who is interested in becoming a HubSpot Certified Trainer must apply, must be accepted into the program, and must complete the HubSpot Trainer Certification.

HubSpot Certified Trainer Resource Center

  • Once you've completed the HubSpot Trainer Certification course and become an official HubSpot Certified Trainer, you will have access to the exclusive HubSpot Certified Trainer resource center. This resource center will include things like: HubSpot Academy created trainings (slide decks and workshop materials that HubSpot Academy has tested out and had positive results), templates, and checklists.
  • Once you've completed the HubSpot Trainer Certification course and become an official HubSpot Certified Trainer, you will receive an email with the link and password to the HubSpot Certified Trainer resource center.
  • Nope, you don't have to use any of the premade training decks. We've included these in your resource center to help you get started. Feel free to use these resources as inspiration and to create your own training content based on your audience and learning objectives. In the HubSpot Trainer Certification course, we provide insight into how to create training to meet your student's learning goals.
  • The Hubspot Certified Trainer directory helps match those looking for training with HubSpot Certified Trainers. Once you become a HubSpot Certified Trainer, please submit your directory profile information here. Please allow 3-5 business days for your profile to be created.

Education Partner Program

  • HubSpot's Education Partner Program provides college and university professors with everything they need to teach leading courses in marketing, sales, entrepreneurship, and communications.


    Bring the theory and practice of running and growing a business into your classroom. Get access to the free software, resources, community, and support you need to give your students a competitive advantage in the job market.


    If you have questions regarding the Education Partner Program please refer to their knowledge base here: https://help.hubspotedu.com/

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