Certification Support Resources

Most Popular Certification Questions

General FAQ's


Academy Help Tool

Use this to troubleshoot your certification and Academy issues!

1. Can you swap my certification from one email address to another?

Yes, we need both email addresses along with the portal IDs to make this transition. Read more here: http://knowledge.hubspot.com/articles/kcs_article/resources/how-do-i-change-the-email-address-associated-with-my-hubspot-certifications

2. How do I sign up for the Inbound Certification if I do not have a company?

You can either make up a company or use an existing one. Read more about this here: http://knowledge.hubspot.com/articles/kcs_article/resources/when-trying-to-sign-up-for-the-inbound-certificaiton-what-should-i-fill-in-for-website-url-and-company-name-if-i-dont-have-a-company

3. Why am I getting an error when trying to sign up for the Inbound Certification?

Most of the time, this happens due to a formatting error with the company URL you've provided. If you've added an extra "/" at the end of the URL, try removing it first. If that doesn't work,  reference the following article for more help: http://knowledge.hubspot.com/articles/kcs_article/resources/why-am-i-getting-an-error-when-trying-to-sign-up-for-the-inbound-certification.

4. What should I do if the Academy videos are not playing?

More often than not it's due to a temporary blip in the user's internet or a firewall access problem.  We recommend trying to watch the videos with a different browser, internet access or device to see if it is not simply limited to your current set-up. If you're still experiencing problems, try the more in-depth troubleshooting methods mentioned in this article: http://knowledge.hubspot.com/articles/kcs_article/resources/what-should-i-do-if-hubspot-academy-videos-are-not-playing

5. Why am I being notified that I did not pass a certification test when I have yet to take it?

This is a great question. To see the answer in full detail, click the following link: http://knowledge.hubspot.com/articles/kcs_article/resources/why-am-i-being-notified-that-i-did-not-pass-a-certification-test-when-i-have-yet-to-take-it.

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Building igloos in Boston and here to answer questions about HubSpot Academy certifications.