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Gem has been working with HubSpot for seven years now, learning the system as it grew. Her specialities are reporting, data, automation, RevOps, and system management but she day-to-day helps clients to design, implement and maintain HubSpot portals. Training is a core part of what she does with clients, helping them to get up to speed with the tool. She adapts sessions to the best style for each client and focusing particularly on enabling hands-on, active learning.